Towing vs. Roadside Assistance: What do you Really Need…

Getting stuck on the side of the road is frustrating, but knowing exactly who to call—and what service you need—can save you time, money, and stress. 

At ARS Towing, we offer a full range of services, but many drivers aren't sure whether their situation requires a Roadside Assistance fix or a full Tow. 

 Here is a clear breakdown of the difference and a guide to help you decide what service you need when you call us at 267-230-3637

Part 1: When to Call for Roadside Assistance

Roadside assistance services are designed to fix a minor issue on the spot, allowing you to get back in your vehicle and drive away safely. These are quick fixes that don't typically require transporting your car.:

Your Situation: The Roadside Assistance Solution.

1) You have a flat tire. Flat Tire Change: We safely jack up your vehicle and swap the damaged tire with your inflated spare.

2) Your engine won't turn over. Jump Start Service: We use professional, surge-protected jump packs to safely start your dead battery.

3) You ran out of fuel. Fuel Delivery: We deliver sufficient gas (unleaded, diesel, or premium) to your location, ensuring you can reach the nearest station. 

4) Your keys are locked inside. Lockout Service: Our technicians use non-destructive tools to safely open your door without damaging your vehicle's frame or paint. 

 The goal is to get the car drivable within 15–30 minutes, allowing you to safely continue your journey. 

Part 2: When a Full Tow Is Necessary

Towing (or transport) is needed when your vehicle is not safe or legally able to be driven. This service requires a flatbed or wheel-lift truck to transport your vehicle to a repair shop, dealership, or another desired location.

Your Situation. The Towing Solution:

1) Mechanical Failure: the engine is smoking, your transmission is failing, or you have serious brake trouble. The vehicle cannot be driven.

2) Accident Damage: The vehicle is disabled after a collision and needs to be recovered and transported for repair.

3) Off-Road Recovery: Your vehicle is deep in a ditch, far off the road, or heavily stuck in mud/sand/water, requiring specialized winching and recovery equipment.

4) Long-Distance TransportYou need to move a classic car, auction purchase, or a broken-down vehicle across state lines.

5) After a failed repair, your jump start didn't work, your spare tire is also flat, or the mechanic needs to inspect it. 

 The Goal: Securely move your non-operable vehicle from its current, unsafe location to a safe, designated drop-off point. 

When in Doubt, Just Call Us!

The most important thing to remember is that you don't have to be the expert. If you are stranded or worried about your vehicle, call ARS Towing at 267-230-3637.

Our experienced dispatcher will ask a few simple questions about your situation to diagnose the issue and immediately send the correct truck and service to your location.

Your safety is our priority. We’re here to help.